There is no other word for it...well, yes, there are, like "detest", "loathe", and the not-so-violent "hate". Honestly, I cannot remember the last time that I hated a job as much as I hate this one. Actually, yes, I can...when I worked at McDonald's when I was younger, but since then, this one takes the cake.
I work for a major telecommunications company known world wide. I will say that I love the company, I like what they stand for, and they do have great benefits. However, all of that is being over shadowed by my current position as a customer service representative. Of the five days a week I go there 4 1/2 of them are absolutely awful. There always seems to be that 1/2 day that comes where people are pleasant and things just go right which gets me thinking, "You know? Maybe you really don't hate this job." But then it delves right back in to days like this. I spend most of my nights having panic attacks about what I should do about my job and if I'm going to last there and that's just not right. I HATE every minute that I'm there and I hate the hours leading up to all those minutes. I work an evening shift so my sleep schedule is all messed up. I get up around 11 - 11:30 AM every day and for the couple hours before I go to work all I think about is how much I would rather be hit by a train.
Today I went to lunch with a good friend (who incidentally is not enjoying her job either) and I told her that I've decided I'm going to write down everything that happens that leads me down Crazy Town Lane. And I did...I only wrote down the first HOUR of things that absolutely drive me nuts and lead me to believe that I MUST find other employment. Here is the list:
1. 2:30 - 11 PM shift, working on Sundays.
2. First call of the day: I was told that I'm the reason that companies outsource their work to other countries because I'm so incompetent. And when I responded to her that I didn't appreciate her talking to me like that she asked for a supervisor. Keep in mind, I am NEVER to respond to customers berating comments. I'm supposed to move on.
3. When trying to find a supervisor there were none on the floor so I had to call the Escalated Calls team, which looks bad on my stats, and though she was very kind and understanding told me that she couldn't help this customer with what her original reason for calling was, that a supervisor should take this kind of call.
4. A customer's phone has been breaking down the past couple months. He is eligible in two weeks to upgrade to a new phone with a discount in addition to the all ready discounted prices. When I ask my supervisor who had just returned from wherever he was, he said it was too bad, he'd only approve the all ready discounted prices but not the huge additional discount. He'd have to wait the two weeks.
5. Tried helping aforementioned customer troubleshoot his newest problem which was that the ringer had stopped working. One of the troubleshooting steps is to take the battery out. After we did that found that because of one of his previous problems with his on/off button no longer working his phone no longer will turn back on.
6. Tried using the application on the computer to call a customer back as it looks better on my stats rather than the buttons on my phone and ended up getting another phone call, delaying my call to the customer who I had just told I was going to call right back.
7. Received an email saying a meeting was cancelled meaning more time taking phone calls.
8. Supervisor comes around after said email was sent saying to log out to the meeting and he disappears like earlier. So we sit around wondering if we're supposed to go to a meeting and end up taking calls again but it has now ruined our availability stats as well as our schedule adherence stats.
9. Late for another meeting because of problems mentioned in #5 and #6.
10. Customer calls because his bill was sent to some stranger's address who opened his bill and called him to tell him about it. When looking at the comments on his account found that a request for the change had come in on a remittance slip. He said he had no idea what that address was and hadn't moved so why would he do that? He was concerned about security and when I ask a supervisor (who wasn't mine because of course he isn't at his desk) she tells me, "He made the request because there's the remittance slip." I advise her he didn't and she just looks at me blankly and says, "He did. It doesn't matter what he's telling you." So I have to go back and tell him that I honestly don't know how that happened but it looks like he requested it.
That was all within an hour period. And, truly, you multiply that by eight, which gives you a day in my work life. Is it any wonder I hate my job?
1 comment:
I heard working for the public was horrible (and from everyone who I talk to that actually does, they would agree). You need a nice quiet desk job somewhere (I'm thinking of that picture you showed me on your phone- you know the one, it involves Paul) that doesn't force you to deal with the public.
BUT- if you're not dealing with the public then you're dealing with VP's who want you to do something but then another VP doesn't want you to do it, so they end up fighting through you and you become the middle man just wishing and hoping that the VP's will make up their minds. But then they have to leave for a 2 week trip out of the country and don't give you an answer so everyone is at your desk wondering what the hell was decided and you don't know yet, but you're supposed to know, but VP's won't return your emails or phone calls and (I could keep going but I'll stop).
I don't need a job. I just need to be independently wealthy.
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